Terms of service

Terms of Service

Last Updated: May 2026

Welcome to Urban Loom. By accessing or using our website, purchasing products, or interacting with our services, you agree to comply with and be bound by the following Terms of Service.

1. Overview

Urban Loom is a fashion and streetwear brand offering apparel and related products through our online store and social platforms.

You must be at least 18 years old or using the website under parental supervision.
You agree to provide accurate and complete information.
You agree not to misuse the website or violate applicable laws.

2. Products & Availability

All products are subject to availability.
We reserve the right to modify or discontinue products without notice.
Product colors may vary slightly due to lighting and screen settings.

3. Pricing & Payments

All prices are listed in INR (₹).
Prices may change without prior notice.
Payments are processed securely through third-party payment gateways.

4. Orders

Order confirmation will be sent after successful purchase.
Urban Loom reserves the right to cancel orders due to stock issues, pricing errors, or suspicious activity.
Refunds for cancelled prepaid orders will be processed to the original payment method.

5. Shipping & Delivery

Orders are processed within 1–3 business days.
Delivery timelines may vary depending on location and courier service.
Urban Loom is not responsible for delays caused by logistics partners or unforeseen circumstances.

6. Returns, Exchanges & Refunds

Exchange Eligibility

Damaged products
Incorrect items received
Size exchanges (subject to availability)

Conditions

Requests must be raised within 3 days of delivery.
Products must be unused, unwashed, and in original condition.

Non-Returnable Items

Worn or washed products
Customized items
Sale or clearance products

7. Intellectual Property

All logos, graphics, product designs, text, and branding belong exclusively to Urban Loom and may not be copied or reproduced without written permission.