Refund policy

Refund & Return Policy

At Urban Loom, every product is made-to-order to maintain quality and reduce waste. Please read our policy carefully before placing an order.

Returns & Exchanges

Since our products are printed on demand, we currently do not offer returns or refunds for:

Wrong size selected by customer
Change of mind
Color expectations due to screen differences
Minor print placement variations

Please check the size chart carefully before placing your order.

Damaged, Defective or Wrong Products

We offer free replacements if:

You receive a damaged product
You receive the wrong item
The product has a major printing defect

To request a replacement, please contact us within 48 hours of delivery with:

Your order number
Clear photos/videos of the product
Images of packaging if applicable

After verification, a replacement will be processed at no additional cost.

Refund Policy

Refunds are only applicable if:

The product is unavailable after order confirmation
A replacement cannot be provided
Your order is cancelled before production/shipping

Approved refunds will be processed to the original payment method within 5–7 business days.

Order Cancellation

Orders can only be cancelled within a limited time after placing the order. Once the product enters production or shipping, cancellation is not possible.

Important Notes

All products are made-to-order.
Size exchanges depend on stock and availability.
Urban Loom reserves the right to refuse replacement/refund requests that do not meet policy conditions.